Lumindra Support

Binaural-beat & soundscape sessions for sleep, focus, and calm

Need a hand, found a bug, or have a suggestion? We'd love to hear from you. Lumindra doesn't require an account, so there's nothing to log into — just reach out and we'll help.

Common questions

• How do I restore my subscription? Open Lumindra → Profile → Manage subscription → Restore purchases. Your Premium access is tied to your App Store or Google Play account and returns on any device you're signed into.
• How do I cancel Premium? Subscriptions are managed by the store, not in the app: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Subscriptions.
• Can I use Lumindra offline? Yes. Every section's default soundscape is built in, and you can download any other soundscape for offline play from the soundscape picker.
• Do I need headphones? For binaural beats, yes — stereo headphones let the two tones create the beat. Soundscapes alone play fine on a speaker.
• My sounds stopped when the screen locked. Lumindra plays in the background with the screen off. If it stops, check that Background App Refresh (iOS) or battery optimization (Android) isn't restricting the app.

Wellbeing note

Lumindra is designed for relaxation and general wellbeing. It is not a medical device and does not provide medical advice, diagnosis, or treatment. If you have a health concern, please talk to a qualified professional.

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